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Legal notices

Company Data

  • Arsys, in compliance with the provisions of article 10 of Law 34/2002 of 11 July, of Information Society Services and Electronic Commerce (LSSICE), makes clients' identifying data available to them.

    • Business name: Arsys Internet S.L.U.
    • Registered Office: C/ Madre de Dios nº 21, 26004, Logroño (La Rioja) Spain
    • Telephone: +34 941 620 100
    • Tax ID: B-85294916
    • Email: info@arsys.es
    • Fax: +34 941 204 793

  • Commercial registry inscription details: Arsys Internet, S.L.U., Sole Proprietorship Limited Liability Company, registered in the Commercial Registry of La Rioja, in Volume 681, Page 119, Page LO-12326.

    Details pertaining to the prior administrative authorisation for the development of business activities: Operator inscribed in the Registry of Network and Electronic Communication Services Operators of the Commission for the Telecommunications Market (CMT), as an owner authorised for the exploitation of a fixed public electronic communications network (01/10/2008), for the delivery of electronic communications service of an Internet access provider (30/03/2011) and for the delivery of the service of local area network interconnection (10/11/2011).

    Compliance Channel: As an entity belonging to the IONOS Group, through the "Integrity line" tool, we provide members of the Group and third parties related to it with a channel for reporting compliance violations. Access it from here: IONOS Integrity Line.

Certifications

  • Certificate of Conformity with the Spanish National Security Framework

    Certificate of Conformity with the National Security Framework on the information systems and related services has been audited and found to comply with the requirements of Royal Decree 311/2022, of 3 May, regulating the National Security Framework in the field of e-Government.

  • Tier III Certification

    Our data center in Logroño has a Tier III Certification from Uptime Institute, an independent North American institution whose globally recognised standards and Tier certifications are seals of quality that guarantee the reliability and overall performance of data centres. A data center with this certification guarantees 99.982% availability, meaning that, in the event of an incident, a service drop can only last for a maximum of 1.5 hours.

  • Quality Certificate UNE-EN ISO 9001

    UNE-EN ISO 9001 Quality certificate on Quality Management Systems, endorses work procedures with clients and providers and the lines of development of new products and services.

  • International Certification 27001

    Arsys' Certification Information Security Management System, the most rigorous international certification for efficacy and security in data management.

  • ISO 14001:2015 certification

    ISO 14001:2015 stipulates how to achieve optimal results in environmental management in order to improve environmental performance in a way that contributes optimally to environmental sustainability.

  • ISO 27018 Certificate

    This ISO 27018 Certificate is an international standard that guarantees privacy management in Arsys Cloud services. As a complement to the ISO 27001 certificate, we add a base of good practices for the protection of personally identifiable information in the Cloud.

  • ISO 50001 Certificate

    This ISO 50001 Certificate is an international standard developed by ISO that aims to maintain and improve an energy management system in an organization. This standard aims to enable organizations to continuously improve efficiency, energy-related costs and greenhouse gas emissions.

  • AENOR eCommerce certificate

    AENOR eCommerce Certificate guarantees that Arsys adheres to the eCommerce Code of Good Practices in their processes, relationship with clients, contracting and extrajudicial conflict resolution.

Legal Conditions

Policies and Legal Conditions

Policies

Arsys, in conformance with the current legislation, provides you with the Personal Data Protection Policy that is applicable to the provision of its services, as well as the Cookies Policy and Use of its web page:

General conditions

Arsys wants you to be properly informed and offers you the General Conditions that regulate its provision of services:

Specific Conditions

Promotional Terms

In this section, you can view the conditions of all of our current offers:

Domain Rules

Holder's obligations

Dispute resolution