Cloudwebs: Hosting for Resellers

Frequently asked questions about Cloudwebs

• What is Cloudwebs?

  This is our most advanced shared hosting product for those users that need to store a higher number of websites.

• Who is this product designed for?

  This is a product designed for web agencies, developers that manage many websites and hosting distributors and resellers. It has a high number of websites with a wide variety of resources at a very low price.

  Personalised control panels, tailored storage product design and DNS personalisation make this an ideal product for resale with complete transparency. Your users can enjoy the advantages of a quality host. Arsys' presence is completely hidden at all times.

• What are hosting plans?

  With Cloudwebs, you can define your own tailored hosting products to offer them to your customers: hosting plans. Through Cloudwebs' Control Panel, you can configure different hosting plans and establish the following parameters for each one (name of the plan, operating system, number of mailboxes, etc.). Cloudwebs has two control panel levels:

  • A control panel for the service's administrator
  • Control panels for all purchased hosting plans

• How to become a hosting reseller?

  All you need to do is apply the Cloudwebs plan that best suits your project's needs. Once you are familiar with the Arsys control panel, you will only need to promote your reseller hosting to attract potential customers.

• What is Multi-domain Hosting?

  This is a reseller hosting that enables you to host several independent websites on the same hosting. Therefore, with only one hosting plan, you will be able to manage several domains. This way you will be able to unify all your domains’ information.

• So, why choose our Multi-domain hosting?

  • Greater comfort. You will be able to manage all your websites from a single control panel, with special modules to manage different projects.
  • Absolute control. In a simple glance, you can know the resources used by each and every website you manage. And since it is flexible, if you have unused resources, you can reduce or increase them according to your needs.
  • Shared and scalable customised resources. Multi-domain plans have resources that can be spread across all websites and increased only when it is needed. Investment is optimised, with no underused resources.
  • Real and flexible control over your hosting investment. You can know at all times, exactly what you are investing in the IT infrastructure you need. And with a flexible, monthly billing solution such as Cloudwebs, you can adjust your investment to your work pace, with no obligation to stay.
  • Planned costs. All this unified information allows you to plan your business’ costs and the scalability of each project better.
  • Your own hosting brand. In hosting solutions for resellers, such as Cloudwebs, you can easily customise hosting plans using different resources and allow the end customer access to customised panels with your own corporate image. You can also draw up your own commercial hosting policy, according to the service levels you provide on our infrastructure (consultancy, updates, etc.).
  • No initial investment. Multi-domain hosting plans have no setup fees and are paid monthly, so there is no need to make a large upfront investment.

• What happens if I need more resources than I contracted at the beginning?

  If at any time you need to change the resources you've got contracted on your Coudwebs, just access your Client Area and modify them.

  If you increase the number of websites and/or mailboxes, you'll receive a one-off invoice for these new resources for the days remaining until the monthly billing of your Cloudwebs. If you keep these resources, you will be sent a consolidated invoice for everything that you have contracted at that time.

  For web space, since your consumption is measured at the beginning of the month, you will be sent a full invoice that relates to the amount for that extra space for that entire month.

• What about if I need less resources?

  No problem. You can rectify your Cloudweb resources from your Client Area whenever you wish. You may not reduce resources if you are using resources (websites and/or mailboxes). In the following consolidated invoice you will see the contracted resources are now reduced and how you are not billed for the eliminated resources.

• What happens if I exceed the web space I have contracted?

  There's no need to worry if you have purchased dedicated Cloudwebs, as it is impossible to surpass the contracted limit. For shared Cloudwebs, you can control space consumption by programming alerts or expanding contracted resources that same month. Nevertheless, if you exceed the disk space included, you will only be charged for the excess disk space occupied: €10/month for each GB (1GB minimum blocks).

• How is Cloudwebs billed?

  It is billed monthly. For example, if you purchased the service on 14th March, Cloudwebs will be renewed on the 14th of the following months.

• Is there a fixed-term contract period?

  There is no fixed-term contract period. You can deactivate Cloudwebs whenever you wish from your Client Area.

• How does the 30-day guarantee period work?

  If you have tried your Cloudwebs and it didn't meet your expectations, you can cancel in the next 30 days from your purchase and we will return your money. No obligation to stay, no questions asked.

• How are prices by volume calculated?

  In Cloudwebs, the more resources you purchase, the better the price. In your Client Area you'll always find the price that has been applied to you in line with the number of resources you've accumulated.

  Domains:

  • Cloudwebs includes 30 domains by default
  • Between 30 and 50 domains -> €2/domain
  • Between 51 and 100 domains -> €1.50/domain
  • Between 101 and 229 domains -> €0.75/domain
  • Unlimited domains -> €150/month

  Mailboxes:

  • Cloudwebs includes 800 mailboxes by default
  • Between 800 and 1,000 mailboxes -> €15/50 mailboxes
  • Between 1,001 and 5,000 mailboxes -> €10/50 mailboxes
  • More than 5,001 mailboxes -> €8/50 mailboxes

  Disk space (only on Shared Cloudwebs):

  • Cloudwebs includes 20 GB by default
  • Between 20 and 50 GB-> €3/GB
  • Between 51 and 100 GB-> €2/GB
  • Between 101 and 200 GB-> 1 €/GB
  • Over 201 GB-> €0.5/GB